Legal & privacy
Privacy Policy
We treat health information as highly sensitive and collect only what is needed to respond to your request.
Who we are
JV Healthcare and Business Consulting Sàrl, Péry-La Heutte, Canton of Bern, Switzerland, is the controller responsible for the personal data described in this policy. Contact details are published in the footer of this website.
What we collect
Contact details, the country and location you provide, your preferred language and time zone, the service requested and the short description you enter in an enquiry form. We ask you not to send complete medical records through the public website.
Why we process it
To review your request, decide whether the service is appropriate, arrange an appointment, deliver the agreed service and keep the records required of a healthcare provider.
Consent and legal basis
Health-related information is processed on the basis of your explicit consent, or where processing is necessary for the provision of healthcare. You may withdraw consent at any time; withdrawal does not affect processing already carried out.
Security
The website is served over HTTPS. Data is encrypted in transit and at rest. Administrative access is role-based and protected with multi-factor authentication, and sensitive actions are recorded in audit logs.
Analytics and AI
No patient information is placed in analytics tools, no advertising pixels are used on patient forms, and no medical information is sent to public AI systems. Marketing and clinical records are kept separate wherever possible.
Retention
Enquiries that do not lead to a service are deleted after a defined period. Clinical records are kept for the retention period required by applicable Swiss professional obligations. Exact periods are documented internally and will be published here once confirmed.
Cross-border transfers
Because patients may be located outside Switzerland, cross-border data transfers are reviewed before launch and are limited to providers offering appropriate safeguards.
Your rights
You may request access to, correction of, or deletion of your personal data, and object to certain processing. Write to the contact address in the footer and we will respond within the legally required period.
This content is maintained by JV Healthcare and reviewed before publication. Last updated: —