One accountable contact
A single coordinator owns your case from first enquiry to follow-up. You are not passed between departments and you never chase your own file.
Why JV Healthcare
Selective, independent and accountable
We take on cases we can genuinely coordinate, we tell you when Switzerland is not the answer, and one person stays responsible from the first message to the final follow-up.
Physician-led triage
Clinical questions are reviewed by an authorised clinician before anything is booked — including the question of whether travelling abroad is the right decision at all.
Independent coordination
We match the case to the appropriate specialist. We are not a booking agent for a single hospital group.
Bilingual, by default
Every stage is available in English and French, with professional interpreting for consultations where another language is preferred.
Local and international perspective
We understand both the Swiss system and the realities patients face in Central and West Africa, so the plan we build is one that can actually be carried out.
Discretion by design
Minimal intake, separated data, a case reference instead of a name in operational lists, and no patient stories published without documented, revocable consent.
Clinical leadership
A named clinician stands behind every case
Credentials and appointments are published only where verified. Operational details of individual cases are never published.
Dr James Tataw Ashu
Co-Founder & Chief Medical Officer
Leads all clinical work, from personal consultations and second-opinion coordination to training for healthcare professionals.
Clinical review, triage and travel-suitability decisions are made by the authorised clinician, not by administrative staff.
FAQ
Common questions
Who does JV Healthcare support?
Private patients and families, companies and insurers funding employee treatment, and government bodies and embassies arranging care for citizens. Our current focus is a Cameroon-to-Switzerland pathway, and we support patients from other countries as well.
How do I start?
Send a confidential enquiry with your contact details, country, language and a short non-sensitive description of the support you need. A coordinator replies with the appropriate next step.
What if this is an emergency?
JV Healthcare is not an emergency service. Contact the emergency services where the patient is now. We can coordinate afterwards, once the patient is stable and under local clinical care.
Where do my medical records go?
Nowhere at enquiry stage. The public form does not accept records. After consent and engagement, records are requested through a separate secure route and are accessible only to the authorised people who need them for the stated purpose.
How quickly can an appointment be arranged?
It depends on clinical urgency and provider availability. We give you a realistic expectation for your situation rather than a promise we cannot control.
What does it cost?
An initial professional fee applies once scope and eligibility are confirmed. Treatment, travel and accommodation are quoted separately by the relevant providers, in writing, before you commit.
Can my employer, insurer or embassy pay?
Yes, where the sponsor supports it. We coordinate estimates, approvals and guarantee-of-payment documentation directly with them so you are not the intermediary.
Do you arrange visas?
We coordinate the medical invitation and treatment documents a consulate normally expects, after the provider has accepted the case. This is administrative guidance, not immigration advice, and no visa outcome is guaranteed.
Can a family member travel with me?
Yes. Companion travel, accommodation and documentation are coordinated alongside your own arrangements.
How is my confidentiality protected?
We collect the minimum needed at each stage, separate clinical information from marketing and contact data, restrict access to authorised people for the stated purpose, and record what was accessed. We do not claim absolute security; the Privacy Notice sets out exactly what is implemented.
Can I cancel or reschedule?
Yes, subject to the terms agreed at engagement and the cancellation rules of the provider, airline or hotel concerned. We tell you what a change will cost before it is made.
What happens after I return home?
You receive discharge documents, translated where needed, a scheduled remote follow-up where the treating team offers it, and a structured handover to your local clinician.
Start a confidential enquiry
Tell us only what is needed to understand your situation. A coordinator replies with the appropriate next step — no records, no obligation.
JV Healthcare is not an emergency service. If this is a medical emergency, contact the emergency services where you are now.